Fairview Physician Associates (FPA) conducts patient satisfaction surveys of all of the FPA-associated specialty groups every 2 years. We just completed our survey for 2016 and the results are fantastic! We averaged 9.95 out of 10 points over more than 100 surveys.
Here are all of the written comments we received (unedited):
-“Very friendly staff but more important very professional staff.”
-“I was very impressed by their friendliness of the staff & also their patience!”
-“Great care, thank you”
-“Very caring and concerned about me and my skin problem. Very comfortable here!”
-“I felt very comfortable with my treatment and explanations of process. I respected how team prioritized the treatments as to what was necessary or not necessary. Good people to work with.”
-“First visit – very helpful.”
-“Awesome will be recommending to family :)”
-“Good people”
-“Dr. Shah and his staff were tops. Will recommend them to anyone.”
-“On time for appointments. Didn’t have to wait.”
-“Always clean, friendly and make you feel at ease! :)”
-“Very happy with my care. I was able to get in same day! Thank you!”
-“Dr. Roelke is very professional and really takes my opinions seriously.”
-“Friendly, knowledgeable, and listened well – thank you.”
-“I was impressed with the whole experience; how kind, caring and efficient the doctor and his assistant are.”
-“Dr. Roelke is very personable and attentive – great experience for the patient!”
-“Everyone I encountered made me feel very comfortable about this visit and procedure. Never having been in this position (Derm) I was a bit concerned – but that went away!!”
-“I felt very comfortable talking about personal issues – I went away understanding the importance of follow through for using the compression socks that I haven’t had with other providers.”
-“Everyone was very nice and helpful, Dr. Roelke was great at listening & providing helpful advise & making sure I was satisfied with my treatments. The visit was quick but everything was addressed as needed a& did not feel rushed.”
-“Great experience!”
-“The staff is very friendly & accommodating to any needs or issues that may arise.”
-“Nice people, thorough, helpful”
-“Thank you!”
